RETURNS
Our returns policy last 15 days. If it’s been more than 15 days that you purchased an item we can’t offer you a refund. To be eligible for a return, your item must have not been used and it is in the exact condition that you received it. If this requirements meet this criteria then we will be able to proceed further. International customers are eligible to return the items within 30 days. You may not return items that are on sale as we do not offer any return on those.
How to Return?
If you have made the decision to refund the item you must return it on the address below:
University Of Worcester, City Campus, Castle St, Worcester WR1 3AS
Please note that you will be responsible to pay the shipping charges when returning the item, shipping charges will not be refunded, only the amount of the item will be refunded.
Once the item has been returned, it will take approximately 2-3 working days, so please keep an eye on your email, so we can update to you whether the item you are returning is in a acceptable condition. Once it has been confirmed that it is possible to return it, we will return your money in the account you made the transaction within 5-10 working days.
REFUNDS
If you think that you ordered an item by mistake or don’t liked it for any reason and would like to get a refund please follow the steps above.
Note that it might take longer than 5-10 days, so if you have not received your refund patiently wait for few more days.
Still not received your refund?
Please contact us at thecharming.keychains@customerservice.com
Any other enquiries related to returns and refunds please do not hesitate to contact us at thecharming.keychains@customerservice.com
